FAQs
1. Do I need permission from my school/college to attend?
We do not take provisional bookings for Teacher Workshops (only Student conferences) so it is your responsibility to check with your school. Some school/colleges prefer to give a Purchase Order number when booking, but other schools don’t. We take all bookings in goodwill and trust that any necessary authorisation has been agreed previous to booking with us.
2. Will I receive confirmation that I am booked onto the Teacher Workshop?
Yes, we will send a confirmation invoice to your Finance Office and then all Final Details will be sent to you at your school/college approximately 2 weeks before the event.
3. What do I do if a course I want to attend is full?
We will endeavour to organise an additional date for courses that fill up very quickly. We do have a reserve list system and advise that you give your details for this purpose, so we can contact you should places or a new date become available.
4. I want to bring my class to a student conference but I don’t know how many to book for?
This is the reason we introduced the provisional booking process. You can book as many places as you want on a provisional booking (better to over-estimate) - this is merely to show your intention and does not hold you liable in any way. Likewise, we do not ‘hold’ these places for you either; it just means we have an idea of how many people are interested. We will then raise a pro-forma invoice for your school/college and would recommend that you confirm your places as quickly as possible to avoid disappoint because they are on a first come first served basis.
5. How do I confirm my Student Conference Provisional booking?
The only way to confirm or guarantee places on a student conference is to make the payment to the Bookings Department. Just complete your pro-forma invoice slip at the bottom of the invoice and return to us with payment for the number of places you want to confirm (this number can be more or less than you provisionally booked) and, subject to availability, you will have a confirmed booking.
6. What methods of payment do you accept?
We accept payments made by cheque, BACS and credit/debit cards, excluding American Express. Our bank details are printed on all our invoices.
7. When will I receive my tickets/details for a conference that I’m booked on?
All Final Details and tickets (for student conferences only) will be sent approximately 2 weeks before the event. If you have not received them within a week of the event, please e-mail us at sales@philipallanupdates.co.uk or contact us by telephone on 01869 336410.
8. What if my circumstances change and I have to cancel?
If you have a confirmed Student Conference booking and its more than 4 weeks from the event, we can offer a full refund. Unfortunately, if its less than 4 weeks, we are unable to offer a refund. However, you could transfer your booking to a different date or event with no charge. If you have to cancel a Teacher Workshop booking, there are no charges as long as you advise us, in writing (email: sales@philipallanupdates.co.uk) at least 2 weeks before the event. If you contact us within 2 weeks, there are cancellation charges – please see our Terms and Conditions for details. You can, however, transfer to another course without any charge, as long as this is done at least 3 days before the original event date.
9. I have a booking and should be attending an event tomorrow, but I’ve not received my details – what do I do?
If you have lost or not received your final details (maps, directions, programme etc) please contact us on 01869 336410. If it is out of office opening times, please go to our website – www.philipallanupdates.co.uk and select the conference you are booked on to find out the venue details. We also have a venue finder that will help you find your way.
10. I’ve already got a booking for a student conference, but wish to book more places – can I add more?
If there is availability, we can organise for more places to be booked for you. Just e-mail us at: sales@philipallanupdates.co.uk with your original booking reference or contact us on: 01869 336410.
11. I have a question about a course content – who can I ask?
We will be happy to help you make a more informed decision when booking a course and as you can appreciate, our Tutors/Speakers are very busy, so if you do have any queries or questions please e-mail us at: sales@philipallanupdates.co.uk and we will endeavour to help you.
12. Can I just turn up on the day of the event and pay?
Unfortunately, due to Health and Safety reasons, you cannot attend an event without advising us and making a booking. All places at our events are pre-booked and therefore, we cannot accept any form of payment at the event. However, we can take bookings right up to the day before the event by telephone, so please contact the Bookings Department on 01869 336410 and they can make it possible for you to attend.