Philip Allan Updates is a trading division of HLUK (Euston Road) Limited.

1. Your Booking

Once your booking has been made (either by telephone, fax, email etc) it will be assigned a booking reference.  We will then send you a Confirmation Invoice of the booking and if any of the details are not correct please tell us immediately.  Once confirmed you must pay in accordance with the terms stated on your invoice.  By booking with us, you are accepting the Terms and Conditions set out below. 

Teacher Workshops – Payment is required, in full, 4 weeks before the Workshop or as soon as is possible in the event of a late booking.  If you don’t, we reserve the right to treat your booking as cancelled.  Upon receiving payment a receipt will be posted to the invoice address to acknowledge the payment.  Venue directions and programme details are normally dispatched two weeks before the date of the workshop directly to the delegate.  We recommend that you do not book travel tickets/accommodation or confirm your transport arrangements to the event until final details have been received in writing.  Travel costs will not be refunded.  If you do not receive your final details please contact our Booking Department before attending the workshop as details may have changed from those advertised in the brochure.

Student Conferences – A pro-forma invoice acknowledges that places are being held provisionally.  Payment is required in full before the date of the conference in order to confirm your booking and guarantee your places.  Student conferences are on a first come first served basis and you are at risk of losing your places if we do not receive your payment before the payment date.  Please refer to the payment date on the pro-forma invoice. Please note the payment date is for guidance only – under normal circumstances, if payment is received before the date stated you are normally guaranteed the places but we always advise to pay as early as possible because events do get booked up quickly.  For any bookings received after the payment date please be aware that your booking is classed as provisional and your places will not be confirmed or guaranteed until we receive your payment.  Only on receipt of payment is your booking ‘confirmed’.  Final details (tickets, venue directions and programme) will then be issued to you, normally being dispatched two weeks before the date of the conference.  We recommend that you do not book travel tickets/accommodation or confirm your transport arrangements to the event until final details have been received in writing.  Please note travel costs will not be refunded. If you do not receive your final details please contact our Bookings Department before attending the conference as details may have changed from those advertised in the brochure.  Please note that confirmed places are non-refundable less than four weeks before the date of the conference.  Unused tickets returned after the event are also non-refundable.

2. Cancelled bookings

We reserve the right to cancel your booking in any circumstances (for example, if there are not enough people booked on your workshop/conference) but if we cancel your booking you can either have a refund or transfer to another workshop/conference.  If you want to cancel your booking please notify our Booking Department as soon as possible.  You will be given a cancellation number and will need to quote this if you have any queries regarding a cancelled booking.   The full cost of the booking is payable if you do not cancel your booking and do not attend the workshop.  To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your place, we make a cancellation charge on the scale shown below.  Please note – no refunds will be given if you are unable to attend due to circumstances beyond our control (see below *)

*Important note – events beyond our control.

Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport, your or family illnesses, bereavements, actual or potential weather conditions and any other similar events.

3. Changes to bookings

We hope that we will not have to make any change to your event but, because they are planned months in advance, we sometimes do need to make changes and amendments. We reserve the right to do this at any time.  We will let you know about any important changes when you book.  If you have already booked, we will let you know as soon as we can.  If you want to change any details of your booking we will do our best to help but would normally be unable to change the booking within 2 weeks of the date of event for a Teacher Workshop or within 4 weeks on a ‘confirmed’ student booking.  If you transfer your booking to another person they must comply with all the terms of the existing booking. 

4. Complaints

If you have a complaint whilst attending a Teacher Workshop or Student Conference please notify the Philip Allan Updates Representative at the event who will endeavour to assist you and resolve the problem immediately.  If you are still not satisfied, or there is any other aspect you are not happy with, you must write to Customer Services at the address given on your correspondence.  Please write your booking reference number on your letter and include your daytime telephone number.  If you do not give us the opportunity to resolve any problem at the event, then we may not be able to deal positively with any subsequent complaint.  Please submit any complaint within 28 days to allow it to be investigated properly.

5. Conduct & Behaviour Policy

For Teacher Workshops admittance is by registration and in certain circumstances you will be asked to sign for your attendance.  Entrance to Student Conferences is strictly by ticket only.  A programme will be given to all students for the day, this must be retained and used throughout the day to re-enter the conference hall after breaks and lunchtime.  No one will be re-admitted without their programme.  Respectful behaviour is expected throughout the day.  We reserve the right to request groups or individuals disrupting the event to leave the hall.  To enable the smooth running of the day, it is vital that groups are seated in time for the start of each presentation.  Latecomers will be refused entry and no refund given.

6. Website Policy
The following sets out the conditions of use for the Philip Allan Updates website.  By using this site you acknowledge that you have read, understood and agree to be bound by these terms and conditions. We may update these terms and conditions at any time and you will be bound by any new terms and conditions when you visit the site. If you do not agree to these site terms (including any amendments) you must not use this site.

Liability for accuracy and applicability - The information contained in this website is not comprehensive and, despite our efforts, it may not be accurate, up to date or applicable to the circumstances of any particular case. We do not accept any liability for any inaccuracies or omissions (to the extent permitted by any applicable law) in this website and any decisions you make based on information contained in this website are your sole responsibility. Philip Allan Updates do not accept liability in contract or tort (including negligence) or otherwise for any direct, indirect, special, consequential or other losses or damages of whatsoever kind, whether or not foreseeable or in the contemplation of the parties, including but not limited to loss of profit or loss or damage to data, software or computer equipment arising out of access to, or the use of the this website or any information contained in it. This site is aimed at those who access this website from the United Kingdom mainland. Those who access this site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.

Prices and availability - While Philip Allan Updates make every effort to ensure that information on its website is accurate, this cannot be guaranteed. Prices and availability may change without prior notice.

Trademarks and copyright - All brand names, service names, product names, titles and copyright material used in or on this site are trade marks or copyright of their respective holders. No permission is given by Philip Allan Updates for their use by any person other than such holders (except in the case of viewing the site from a personal computer or downloading material for personal non-commercial use) and such use may constitute an infringement of the holders' rights.

Data Protection and Privacy - We may need to know your personal details including your name, address, telephone number and e-mail address to provide you with information or to reply to your queries. If you order goods, we may also require your credit card details (depending on your method of payment). We will not collect any personal information about you without your consent. We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us. We may pass information that you have given us to other companies within the HLUK Limited group of companies.  We do not sell any personal information about our customers to third parties. However, we may release personal information if we acquire any new businesses and/or sell all or part of our business. (Personal information may be one of the business assets transferred to the purchaser).

You have the right to access personal information which we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. If you would like us to remove all personal information we hold about you from our records or have any other questions or queries with regard to data protection and privacy then please e-mail us at sales@philipallanupdates.com or write to us at the address at the end of these terms and conditions. If you do not wish to receive any promotional material from us, please e-mail or write to us as set out in the preceding sentence.

Use of any Hyperlink - Neither we nor any of our subsidiaries are responsible for the content of any other website, including any website through which you may have gained access to our website or to which you may gain access from our website.

Site Security - While Philip Allan Updates makes reasonable attempts to exclude viruses, worms, Trojans and other malicious or destructive computer code from its web sites and the web sites' contents (including downloadable screen-savers), it cannot guarantee such exclusion. Philip Allan Updates gives no assurance (whether express or implied), assumes no obligation and accepts no liability or responsibility in relation to such exclusion. You are strongly recommended to take all appropriate safeguards before using this web site or downloading any information or content from it.

Law and Jurisdiction - Your use of this website and downloads from it, and the operation of these terms and conditions, shall be governed in accordance with the laws of England and Wales . The English courts shall have exclusive jurisdiction over any dispute arising out of your use of this website save that any holder of any trade marks, copyrights or other intellectual property rights may take action in any appropriate jurisdiction to protection those rights. In the event that any or any part of the terms contained in these terms and conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by any applicable law.