FAQs

1. Do I need permission from my school/college to attend?
We do not take provisional bookings for Teacher Workshops (only Student conferences) so it is your responsibility to check with your school. Please also check if your school requires us to quote a purchase order number against your booking. We allow individual bookings on our student conferences but these are charged at a slightly higher rate, group discounts are available. We take all bookings in goodwill and trust that any necessary authorisation has been agreed prior to making the booking with us.

2. Will I receive confirmation that I am booked onto the Teacher Workshop?
Yes. We will invoice the Finance Office as proof of your place. We aim to provide confirmation of your place by email within a few days of taking the booking. All final details (programme, map and ticket) will then be emailed to the address provided approximately two weeks before the conference takes place.

3. What do I do if a course I want to attend is full?
We will endeavour to organise an additional date for courses that fill up very quickly.  We do have a reserve list system and advise that you give your details for this purpose, so we can contact you should places or a new date become available.

4. How do Provisional Bookings on student events work – when do I confirm numbers attending?
On student conferences we appreciate that you be initially be unsure as to the levels of interest to attend, we therefore, allow you to make provisional bookings for as many places as you believe you might need – always better to over-estimate. This expresses your interest to attend. We then ask you to confirm the final numbers attending the conference no later than 28 days before it takes place. We will then invoice the Finance Office. If we have not heard from you by this time we will try to contact you by email and telephone. If we still do not hear from you the places will be confirmed based on the provisional numbers given and the school will be invoiced. Please advise us within 7 days of the date of the invoice if any changes need to be made. You must let us know in writing if you no longer need the spaces.

5. When and how do I pay for the course?
We ask that you arrange payment for the course to reach us prior to the conference taking place. We accept payments made by cheque, BACS, and credit/debit cards, excluding American Express. Our bank details are printed on all our invoices.

6. When will I receive my tickets/details for a conference I’m booked onto?
All Final Details and Tickets are now ONLY sent by email to the address provided at the time of booking, approximately two weeks before each course takes place. If you have not received the details by this time, please contact the Conferences Team on 01869 336410 or by email at conferences@philipallan.co.uk. Please ensure that you provide the most accurate email address for these details to reach you. We will not be responsible if the email is not passed on accordingly.

7. I’m attending a course tomorrow but haven’t received my details – what do I do?
If you have lost or not received your final details (maps, directions, ticket etc) please contact the Conferences Team on 01869 336410 or by email at conferences@philipallan.co.uk and we will forward the details urgently. Details of the courses can also be found online as well.

8. What if my circumstances have changed and I have to cancel?
All cancellations must be made in writing to conferences@philipallan.co.uk. If you are cancelling a Teacher Workshop, no charges are made if the cancellation is made more than 21 days before the conference takes place. If you contact us within 21 days of the conference date, cancellation charges will apply – please see our Terms and Conditions for details. Student conferences can be cancelled at no charge up to 7 days before the event takes place. Any cancellations made within 7 days of the courses taking place are non-refundable.

9. Some more of my students want to attend a booking I’ve confirmed – can I add them?
If there is availability on the course then we can definitely arrange for more places to be booked for you. Just email the Conferences Team at conferences@philipallan.co.uk with your original booking reference or call 01869 336410.
 
10. Can I just turn up on the day of the event and pay?
Unfortunately, due to Health and Safety reasons, you cannot attend an event without advising us and making a booking. All places at our events are pre-booked and therefore we cannot accept payment at the event. However, we can take bookings right up to the day before the event by telephone, so please contact the Conferences Team on 01869 336410 and they can make it possible for you to attend.

11. I have a question about course content – who can I ask?
We will be happy to help you make a more informed decision when booking a course and as you can appreciate our tutors/speakers are very busy, so if you do have any queries please email the Conferences Team at conferences@philipallan.co.uk and they will endeavour to help you.

12. I wish to provide some feedback for a course I attended – how do I do this?
Feedback is always welcomed and appreciated as it helps us to keep providing the quality services and conferences that students and teachers want. Please email us at: conferences@philipallan.co.uk or send a letter to us.

13. I am dissatisfied with the course I’m on – what do I do?
If for any reason you are unhappy with a course we run, please advise our representative at the event who will endeavour to help. If they are unable to resolve this immediately, please write to our Conferences Team within 28 days of the event date. Please allow them enough adequate time to investigate your comments and respond accordingly.

14. Can I buy the notes pack from an event after it’s happened?
Unfortunately, the notes from our events can only be given out to those attending the course. As these notes remain the intellectual property of the speakers, we will not be able to sell them outside of the event itself.